Frequently Asked Questions

What if I need to speak to someone after regular business hours?

To speak with a clinician after hours, please call (214) 540-0300.

How do I qualify to become a LBU Community Clinic patient?

There are no restrictions or eligibility requirements to receive care at LBU Community Clinic. We provide care to anyone, regardless of income, residency status, employment, health insurance coverage or ability to pay for services. You do not have to be a resident of any specific city, county or area to access our services.

Do I have to make an appointment to be seen by a LBU Community Clinic doctor or nurse?

Appointments are preferred. Calling ahead to set up an appointment will make sure we have enough time to provide you with the personalized service that you deserve. Patients with appointments or who are sick will receive top priority over walk-in patients. For an appointment, please call (214) 540-0300.

Will I have my personal doctor or will I see different doctors?

LBU Community Clinic’s doctors understand that it is very important to build a comfortable and trusting relationship between a doctor and a patient (and a patient’s family if appropriate). For that reason, we make every effort to schedule your appointment with your personal doctor, the doctor that you prefer.

What is a Nurse Practitioner?

Nurse practitioners (NPs) are qualified health care professionals who provide care and treatment while working under the close supervision of a doctor. A nurse practitioner is a registered nurse who has advanced education and clinical training beyond a bachelor’s degree in a health care specialty area. They have been certified to perform many of the same tasks as a doctor. NPs are often referred to as advanced practice providers. Nurse practitioners provide nursing and medical services, according to their practice specialty, to people of all ages.

These services include:
• Obtain medical histories and perform physical exams
• Diagnose and treat health problems such as infections and injuries
• Diagnose, treat, and monitor diseases such as diabetes and high blood pressure
• Order and review laboratory studies and x‐rays
• Prescribe medications and other treatments
• Promote positive health behaviors and self‐care skills through education and counseling

Will health insurance pay for services provided by advance practice providers? Yes! Please call the office at 214-540-0300 if you need additional information.

How long do I have to pay my bill?

Payment is due upon receipt of statement. You may contact the billing department at (214) 651-8739 upon the receipt of your first statement to discuss possible payment arrangements.

What is the difference in “Account Balance” and “Patient Responsibility” on patient billing statements?

Account Balance is the total charges of the account. Patient Responsibility is the amount due by the guarantor or patient at the time the statement is received.

What do I need to do if my insurance coverage changes?

Come by LBU Community Clinic and provide a copy of the new insurance. Or you may call the Billing Department at (214) 651-8739.

Do I need to change my PCP (primary care provider) to LBU Community Clinic on my insurance plan?

Many health insurance plans require you to indicate a primary care provider. In order for LBU providers to provide care that is payable by your insurance, we request that you establish LBU Community Clinic as your PCP.

How do I find out my lab results?

If your lab results are normal and require no further action, you will receive notice from your medical team. If your lab results are abnormal and require another appointment, you will receive a phone call from your doctor or a nurse who will discuss with you what the next steps should be. You may also contact your doctor about your lab results.