During the COVID-19 pandemic, we have adjusted our standard approach of delivering healthcare services to reduce the need for in-person care to minimize risk.


Whether patients need home-based, outpatient, or inpatient care, it’ll be provided in the safest way possible for patients and healthcare personnel. Guidelines change, but we have proven to be nimble in our response.

General Safety Protocols 

  • Only essential personnel are working at the clinic and they all wear PPE at all times.
  • All onsite staff are screened by their managers over telephone each day prior to coming to work, then screened again at the door.
  • All patients are screened by telephone first, including those who may have COVID-19.
  • Patients allowed in the clinic wear facemasks, except for children under age 2 or those who have trouble breathing. We provide facemasks if the patient does not have one.
  • Staff practice social distancing at all times, including during any lunch or other breaks.
  • Only one caregiver accompanies the child to eliminate crowded lobbies and waiting areas.
  • There is no longer a waiting area in the clinic. Caregivers and children wait in their cars (for a very short time), and carry a small disc, which lights-up when it is time for their appointment.
  • A medical assistant greets the caregiver and child waiting in the car and escorts them directly to their exam room.

If you have COVID-19 or suspect that you do 

  • Patients who think they may have COVID-19 are instructed to call and speak to our daily triage nurse rather than come in person.
  • We provide drive-through COVID-19 testing by appointment, and soon, we will provide drive-through flu and strep testing. For prevention, we also provide drive-through flu shots and other pediatric and adult immunizations by appointment.
  •  We assess the patient’s ability to safely self-isolate and monitor their symptoms, as well as assess the risk of the virus spreading to others at home.


Telehealth & Remote Services

Another way we minimize risk is through the optimization of telehealth and remote services:

  •  Allow telehealth access to primary care providers and specialists, including mental and behavioral health care providers, for chronic health conditions and medication management.
  • We monitor clinical signs of certain medical conditions remotely and mail free blood pressure cuffs and blood glucose tests, including for children and youth.
  • We provide instructions to caregivers about home care and family safety.
  •  Nurses monitor patients at home with regular check-ins using telephone calls or even texts.
  • We follow-up with patients after they are discharged from the hospital.